Healthcare is experiencing rapid change – new regulations, new responsibilities, new roles. Healthcare should be patient-centered – encouraging patients to be more involved in co-managing their care.

The healthcare experience needs to be an integrated journey, providing for the need for choice, the need for control and making meaningful connections between patients, clinicians and families. By connecting PeoplePlace & Technology, the healthcare journey can be optimized. Faced with changes and new services, healthcare organizations shouldn’t overlook an asset that’s highly leverageable and pivotal to success: their spaces.

Steelcase Health studies the places that support health – discovering insights and creating moments that can lead to change. Moments that enhance the wellbeing, empathy and connection to patients, clinicians and families.

One of the spaces Steelcase Health has studied is the waiting room-a space that is usually univiting and unappealing.  Waiting spaces where patients and family members spend time waiting for direction, for consultation, for results or for information.

It can be a difficult time and people need to do something to reduce stress.  Patients and family members want to use their time productively, and get work done or answer emails.  The distractions reduce stress and eases anxiety.  But instead people are left without privacy to discuss questions they want to ask the clinician; information about care; storage space-where can I put my stuff; and access to technology/power so they can stay connected to work or other family members.

For more information on Steelcase Health research on waiting rooms click here.

Healthcare: Time for Change Insights + Applications. A guide with the latest insights for healthcare spaces.

Check out the new Steelcase Health Surround patient room lounge product.

View our catalog of healthcare products.

We need to fit more people into a small space. What types of workstations do you recommend? "What do productive transition
spaces look like?"
Productive transition spaces allow you to engage in normal, everyday activities that help reduce stress while you wait. This could be desks to work on your laptop or iPad, charging stations for smartphones, a booth or table for a family to be together without sitting next to strangers, or even a small table and chairs for kids to color at or play with toys. What it doesn’t look like is one big open space with rows of uninviting chairs.
We need our meeting space to double as space for workstations. What do you recommend? "What technology should we
include in our space?"
Charging stations are a must for families to stay connected to the outside world – especially if they are waiting for a long time. Other technologies you could incorporate include flat-screen televisions arranged in zones for different programming, information boards/screens that display the status of patients, and technology that allows for collaboration between care giver and patient/family.
We need our meeting space to double as space for workstations. What do you recommend? "What types of products do you
recommend for enhanced
patient experiences?"
Products that provide choice to patients and family and that can hold up to the rigors of a healthcare environment. There are a variety of chemicals used to fight infections which can be very harmful to furniture finishes. We also need to think about the caregivers and the furniture required to support their needs.
We need our meeting space to double as space for workstations. What do you recommend? "Do you offer sit-to-stand desks?" We offer a lot of options to provide the ability to stand and work. From adjustable height desks for individuals to planned standing height options throughout your space giving your employees choice and control over where and how they work.