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Generational Differences
By understanding what makeseach generation “tick,” we can learn how to target our workplaces tobring out employee strengths, while downplaying weaknesses. Forpractical purposes, the generations are easy to identify, with manyof the same influences and characteristics. However, we must becareful of stereotypes because overlaps doexist.
Traditionalists – born before 1945
Although many organizationsstill have a few traditionalists on staff, most have retired. Thisgroup, of course, is the one who experienced World War II and theDepression. A more conservative group, they tend to exhibit a workethic that is based on the way they were raised and the experiencesthey had. They tend to exemplify faith in American institutions,loyalty, willingness to conform and the importance of hardwork.
Baby Boomers – born 1946-1964
This generation has really“come of age” in the marketplace. Most organizations today havelarge numbers of Boomers, with many reaching retirement age… andworking beyond. They are called Boomers because the first wave ofbirths came precisely nine months after the end of WWII andcontinued on through 1964. Baby Boomers are strongly associated withthe sixties – with all the turbulence and freedom connected to thattime.
Generation X – born 1965-1977
A Canadian writer, DouglasCoupland, felt that terms for his generation were somewhatjudgmental so he dubbed the group “Generation X” in his novel of thesame name. As children of the first Baby Boomers, they grew up in adifferent world from previous generations. Many experienced divorce,working moms and a “latchkey” existence, which encouragedindependence, resilience and adaptability. This generation prefersto work without others looking over their shoulders, yet enjoysimmediate and ongoing feedback. They also work well with manycultures and desire “fun” in the workplace, along with a pragmaticapproach to completing their jobs. Many saw their parents face jobinsecurity and entered the workplace themselves in the 80s when theeconomy was suffering. Where a Baby Boomer may complain aboutdissatisfaction, he/sheexpectsit as part of thejob, whereas a Gen Xer will seek other employment and a betteroffer.
Millennials – born 1978-1999
For the first time inhistory, this generation has work skills that previous generationshave not mastered. Also calledGeneration NextorGeneration Y, they are knownfor their technological sophistication. In fact, Millennials areexpected to change their world and workplace even more than theirBaby Boomer parents have. This group is also known for theirconfidence, dedication to equality and global perspective. Havinggrown up surrounded by electronics and technology, they take it forgranted. Thanks to increased travel opportunities, computers and theInternet, Millennials tend to be more worldly as well. They are moreteam oriented and concerned with being respected for what they know,rather than their age and/or experience. | Although we’ve grown accustomed to different age groups within the marketplace, today’s up-and-comers have created a new dynamic entirely. What has been typical for generations – older, more experienced employees telling their younger co-workers how to perform their jobs – has been turned upside down. The mentor relationship has become more than a student-teacher relationship. Today’s younger employees appreciate the knowledge and experience of their older co-workers, and the older employees appreciate the enthusiasm and world perspective their younger co-workers bring to the workplace.
Millennials, born between 1978 and 1999, are the first generation born to technology. They have been raised with the Internet, instant messaging and email. While other generations have learned to adapt the way they worked to how things were already being done, Millennials are changing their workplaces to accommodate the way they work. In fact, experts believe Millennials will affect the workplace in more ways than their Baby Boomer parents.
Encouraging Synergy
When it comes to different generations, society does more than reference a gap. In an attempt to bridge these differences, we’ve assigned names and personalities with common characteristics to understand not only why these groups are the way they are and what influences them, but also how we might more effectively relate to one another. 
According to Claire Raines, who wrote Connecting Generations: The Sourcebook, the different age groups create a diversity which “can cause stress, discomfort, conflict, and frustration. In addition, they can become a source for creativity and productivity.” By providing a work environment that is comfortable for all the ages, we aid in their synergy, thereby utilizing the divergent perspectives to create a sum that is greater than its parts.
Evolving Design
 The workplace is evolving – private offices, long a symbol of status, are either disappearing in favor of more open workstations or are being re-created to accommodate technology and collaboration. Informal meeting spaces, lounges and breakout areas are becoming more common. These areas provide collaboration space and encourage the teamwork Millennials thrive on. The traditional conference room and training room are also getting a makeover. Many are high-tech presentation rooms with the ability to divide into smaller areas. Wireless environments not only upgrade technology, but create a work environment expected by the Millennial who doesn’t want to be “tied” to a desk. The traditional breakroom – with its tables, chairs and vending machines – is being turned into a café. Other open areas are being used by employees not only for eating lunch, but for meeting customers and brainstorming with co-workers as well. Many of the current changes taking place encourage employee creativity and provide a workplace that enhances the experiences and strengths of all employees.
Creating Millennial Workplaces
When considering the best ways to utilize workspace to accommodate the generations, employers need to address each one’s requirements – from those who aspire to a corner office and need a space to call their own, to younger generations who want homelike, comfortable, open spaces.
 A recent workplace survey by Steelcase indicated more of these characteristics: Millennials are three times more likely to work off site or while traveling, compared to their co-workers. Formal meeting places are less important to them, and they are less distracted by noise. In fact, Millennials have learned to thrive in noisy, busy atmospheres. They want more flexibility, technology and “cool” spaces, and – when it comes to face-to-face work – they want collaboration. With a preference toward cafés and lounges, Millennials enjoy a variety of workspaces, including:
- Fun, open, collaborative spaces
- Informal lounge areas
- Flexible, fluid space and workstations
- Personalized workstation designs
- Highly visible virtual displays
- High-tech environments (wireless, plug ’n play)
Overall, Millennials expect less job definition and more freedom to work as a team; they change jobs and careers more frequently than their predecessors; and they want a high-tech workplace that is fun, relaxed and non-traditional. Simply put, today’s workplaces must incorporate the technology and homelike spaces Millennials have come to know and appreciate.
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